DFW tech consultantby InnovationVista? The real power comes when you know how a customer will best interact with YOU. Beyond understanding a customer or client generally, the real benefits come to companies who know how customer needs overlap with the company’s offerings, and to companies who can predict the timing of those needs more fully. This can be challenging when you’re not doing business with a customer yet, but to fill this gap myriad data brokers and aggregators offer data which can be harvested and combined for useful insights. One critical prerequisite for combining multiple outside sources (and later integrating internal data) is to identify a unique key for each record, which ideally can be obtained automatically from data generally complete and accurate in each source. Don’t be dissuaded if this step does require working through exceptions using outsource data cleansing services or temp/intern help. If you’re going to leverage multiple sources of data, it’s a critical step to develop and nurture this unique key; many companies who skip this step end up in a nightmare of duplicate records.
Trust is a universal Human Need Turbo-charger! Although we apply this approach to IT-driven transformation, it is truly in effect in every aspect of our lives. Myriad leadership studies have proven the connection between success/efficiency/effectiveness and trust. And each of us can confirm in our own lives the “difference” between situations where trust was absent vs. present; it is not difficult to recall in which situations we were at our best. As with many things, the impact of trust may be seen more clearly by examining what happens when it’s absent. There is something deep in human nature which causes us to hold back, maybe in subconscious self-preservation, in these situations.
Every business should want to have an IT consultant! One of the greatest concerns when adopting new business technology is data security. IT experts can advise a business on the safest technologies to use. The experts can also help businesses identify loopholes in their current systems that may lead to a security breach. Hiring an IT consultant is the right move whenever a business experiences or suspects a data security breach. Internal IT professionals may be too busy managing daily operations to monitor data operations keenly. Read more info on Innovate Beyond Efficiency.
An advice any CEO should know about cybersecurity: Cyber liability insurance premiums are significantly increasing in cost and often do not cover all of the damages caused by a cyber breach. Historically, cybersecurity has been an area that is housed solely in the technology department of a company, whether that consists of one or twenty employees. But more and more executives are understanding the importance of being not only knowledgeable but also involved in the conversations and decision-making process when it comes to protecting their data.
Recent incidents should serve as sufficient motivation: UK National Health System – 16 hospitals’ systems were completely shut down by the WannaCry virus, tallying a cost of 100M in 2017. Atlanta – the city government was crippled by ransomware, disabling the city’s ability to operate or fund services in 2018. Marriott/Starwood – 500 million customer records breached in 2018, including birthdates and passport details. Capital One – 100 million customers credit card details and histories were breached in July 2019. Read a few extra details at interim CIO.
IT and Training have to do their part. Of course, the tech CRM implementation team have to do their job well! Streamlining configurations, aligning terminology and workflow to your organization, accurately mapping and loading all the historical data they can get their hands on, developing an optimized training plan with consideration for different user personas and needs – all these aspects of the CRM launch are important. A poorly designed CRM, or one which with insufficient training, will struggle for adoption even if all the intangible cultural strengths are in place. We look at these aspects of a CRM implementation in our assessments…
For IT consulting Houston is a great American city, and we’re proud to be operating here. It boasts a strong economy and friendly people. For our IT consultants Austin has been a great place to build experience in the following industries: Healthcare, Financial Services, Aerospace, Manufacturing, Energy. We offer Houston IT consulting across the full suite of Innovation Vista’s services: IT Strategy, C-Suite Tech Advisory, Digital Transformation, Stabilizing IT, Rationalizing IT, Monetizing IT, Weaponizing Data, IT Assessments, M&A/Transitional IT Leadership, CIO Coaching, Part-time CIO Services, System Implementation. Explore extra info on Houston tech consulting company.
