Brand online reputation providers with reputation-defenders.com today? 85% of consumers treat online reviews as personal recommendations and trust them as much as a tip from a friend. It is a great thing if your reviews are impeccable, but what happens if there was some bump on the road and someone posted a well-grounded negative comment? In the age of social media when news spread like wildfire, it can be an absolute bombshell. United Airlines lost over $1 billion in market value after a video of a passenger being violently forced away from an overbooked flight went viral. The video earned over a million mentions a day and over 100 million views. The CEO of United Airlines was accused of failing to deal with the situation and the lack of PR crisis management. Find even more details at reputation defenders.
What Is Online Reputation Management (ORM)? Online Reputation Management, or ORM, (not to be confused with online review management) is a multi-faceted concept that is aimed at creating a positive public perception of a brand, business, or person. Reputation management includes monitoring reputation, addressing any content or customer feedback that could damage the brand, and using strategies to prevent and solve problems that could damage an entity’s reputation.
B2B companies would benefit from having a LinkedIn profile to make business relationships and public relations with every individual who might need their services. B2C firms, on the other hand, may want to explore a wide range of satisfied customers using a visual platform like Pinterest to display their items on daily basis. Finally, businesses that want to attract a younger market should watch upcoming social platforms like Snapchat, particularly since these emerging apps aren’t yet overrun with commercial accounts. Of course, expanding your social media reach will not only allow you to engage with your target audience. Still, it will also help you maintain control over the top search results for your business in the event of a negative review and secure you a ton of five-star reviews and a satisfying customer experience. Read more information on https://www.reputation-defenders.com/.
For businesses of all sizes and industries, the odd dissatisfied customer is unavoidable. Most consumer issues may be resolved promptly and efficiently over the phone or via email. However, if the consumer retaliates by publishing unfavorable reviews about your business online, the situation can become more complicated — and potentially hazardous. As a result of the Internet’s reduction in the distance between clients, word-of-mouth can now go significantly faster and farther than ever before.
Every client is Unique and needs a customized strategy. Every business is different. You will get good results with a customized service if you are looking for a unique approach. We develop a custom strategy for you and charge according to the size and complexity of the project.
