Louisiana, United States restaurant management advices from actor manager Jon Purvis in 2022? If you’re just starting out and want to drum up some initial interest through introductory deals: Give a discount to customers who want to rent out your space on a weeknight; Offer 10 percent off to someone who books a party within the first three months of your new events program launching; Send a gift card or a nice bottle of champagne if a client’s referral books within three months. If you already have a program and want to make sure your customers know about it, add a page on your website with the latest event info and photos of previous events held in your space (with permission from your clients). This page is also a great place to highlight that your space is ideal for multiple event types, like rehearsal dinners, birthday parties, and corporate events. You could even slip a small, well-designed piece of paper with event info into check presenters, to encourage diners to host events in your space.
Why do this? How can a long menu cause headaches? Well, for one, long menus are harder for your staff to master. This is especially true when attempting to successfully onboard new hires. On top of that, simplifying your menu can help to reduce waste, save costs on inventory, and lower time spent taking orders. A case study from Aaron Allen & Associates on burger chains in the US found that when McDonald’s increased their menu offerings back in 2017, the speed of their drive-thru service decreased by 13%. Not ideal—and that was before Covid! With the current rise of drive-thru sales, slower service can have a significant impact on your sales. So, don’t take the risk.
Jon Purvis restaurant success tricks and tips : Be flexible and adaptable Difficult situations are only temporary, so stay positive and don’t lose sight of your long-term goals. With the right attitude and skills, you can overcome any challenge in your path to success as a fast-food restaurant manager.? For example, if the customer complaints are related to a specific menu item or aspect of the customer experience, be open to making changes or tweaking your approach to serve your customers better.
But with careful planning and determination, you can manage a successful fast food restaurant that customers love. Here are some tips to help you get started: Defining your goals and objectives for your restaurant, including factors such as revenue targets and customer satisfaction metrics. Researching and carefully planning your menu, including considering customer preferences, food costs, and profitability. Hiring the right staff for your restaurant, including full-time employees and part-time or seasonal workers to help during busy periods.
Train employees to expect the unexpected: “The customer is always right” is a classic phrase that is commonly thrown around in the restaurant business. But, depending on your customer’s demeanor, it can certainly be easier said than done. Your diners provide the revenue your eatery needs to stay afloat, so it’s important to do everything you can (within reason) to ensure they have a positive experience. Make sure all of your staff know how to respond when someone asks about menu modifications for dietary restrictions. They should also know what to do in response to angry or out-of-line customers (alert the on-duty manager), and people who show up to your restaurant 10 minutes before you’re about to close (seat them and let the kitchen know how many people are in the party). Restaurant managers have to handle it all, so the more you prepare your team for a variety of scenarios, the better.
